Richmond & Spadina Studio

Frequently Asked Questions: Here Q: How do I sign up for Zoom Classes? A: Login via www.yogatree.ca and go to schedule and register for the Zoom class Q: How much is a class on Zoom with a YT instructor? A: $12/class Q: How do I login to my paid class on Zoom? Do I need a Zoom account? A: Hi there! ZOOM is a free software for download. We will be sending a login to your zoom class 15 minutes prior to the start of class on zoom. Q: Once I login to my Zoom Class, what should I do? A: When class begins, turn off your zoom video and pin the teacher video to maximize the video quality (then, turn it back on when class is finished to connect). Q: My screen is frozen or choppy? A: Try closing any other open application (like other chrome browsers, spotify, gmail). Check-in with your family members and ask them to refrain from downloading or doing major streaming while you’re taking the class- if you’re sharing wifi, you will be competing for connection Q: Can I use my class card or auto-renew pass? A: Yes, if you had purchased your class card directly at the studio, you can use class card. We unfortunately don’t allow Zenrez class package. Auto-renew membership - Yes, please email ask@yogatree.ca to get this activated. Q: Should I take my ZOOM class via phone or laptop? A: Taking your zoom class via a computer/laptop provides more stable internet connection. Phone wifi tends to be weaker than laptop.

Important Terms and Condition

We recommend arriving at the studio minimum 15 minutes prior to the start of your desired class. Once we reach capacity, no further accommodation can be made.

Cancellation

We recommend arriving at the studio minimum 15 minutes prior to the start of your desired class. Once we reach capacity, no further accommodation can be made.

Vacation

We recommend arriving at the studio minimum 15 minutes prior to the start of your desired class. Once we reach capacity, no further accommodation can be made.