COVID-19 UPDATES

With COVID cases continue to be on the rise in our community, we have decided we will not be opening all our studios for in-studio classes until it is safe to do so.

If you require to put your unlimited membership on hold, please notify us by completing our Suspension Request Form

We hope you will continue to put self-care as your priority and hope to see you on the mat via our LIVE ZOOM classes offered daily 7 days a week.

If you still wish to practice with us online, no action is required on your end, and we look forward to seeing you back on the mat via Zoom! These are challenging times and we are grateful for your continued support. We hope you and your family continue to stay safe.

As all studios will be closed, phone messages will not be checked until we reopen.

Have any questions? Email us at ask@yogatree.ca and we’ll respond to you personally within 2 business days. Stay safe and see you soon virtually on the mat!

FAQ

What Does The Closure On Oct 16th Mean for Class Card Holders and Monthly Memberships?

Latest Update Nov 20th, 2020

With COVID-19 cases continue to be on the rise in our community, we have decided we will not be opening all our studios for in-studio classes until it is safe to do so. We encourage you to continue to prioritize your wellness by practicing with us from home via daily LIVE classes or anytime on our yoga on demand channel. 

 

Oct 16th, 2020

All members who have class cards and memberships will have access to our live zoom classes during this time until our studios in Toronto/York Region can safely reopen.

If you would prefer to suspend or cancel your membership, please complete this Google Form

If you would like to cancel, please email us at ask@yogatree.ca to receive the cancellation form, once filled and received, a confirmation will be sent once the request is successfully processed.

If you would like to extend your class card package during this closure, please send your request to ask@yogatree.ca.

 

March 15th, 2020

Since our opening in July, we have been the most flexible studio in Toronto with extended suspensions until October 1st, 2020; however, we need to understand that this time needs clarity so that we can also continue our operations and capacity planning.

As communicated to all members when we reopened in July, all Yoga Tree memberships and passes that are still on hold will be automatically reactivated on October 1st, 2020. If you have remaining time from your March unlimited membership (prior to our closure), you are free to use it towards in-studio or online classes via zoom.

Should you wish to not activate your monthly unlimited membership on October 1st, 2020, we need to hear from you via email to discontinue the membership. We require you to email us at ask@yogatree.ca with the subject “Cancellation” before Sunday, September 27th. We will then email you a cancellation form, please kindly allow us 48 hours to reply.

Please note that your cancellation is not complete until we have received your completed and signed cancellation form along with an email confirmation that it has been successfully cancelled.

We are committed to providing you with the best yoga experience online and in-studio, whatever your journey takes you.

Please continue to stay safe and look forward to seeing you very soon at YT

Why Can't I Book Classes When I have an Active Membership/Class Cards?

Oct 10th, 2020

We are in the midst of converting all class cards and memberships to be able to book online zoom classes. If your package is not able to book an online class from Oct 10th – Nov 6th, please email ask@yogatree.ca so we can look further into your account.

March 15th, 2020
As we added more categories of classes eg Live Stream classes or Yoga in the park, our traditional class cars had to be updated to include these new offerings.

We are currently manually updating the new expiry date.

Not all monthly memberships are able to book virtual and live classes please ensure that you have purchased the correct All Access Membership to gain access to both in-studio and online classes, or our Unlimited Online Monthly pass for virtual-only class access.

Who Should I Contact if I Need Help with my Account?

For questions relating to your account, please email us at ask@yogatree.ca, due to a high volume of requests, please allow 1-2 business days for us to get back to you with your account details.

For faster response, please also indicate your home studio location you attend most.

Will I get class card extended during closure? For how long?

All class cards will be extended to reflect the closure time of the studio, please email us at ask@yogatree.ca and we will be happy to support!

What if I’m Not Ready to Return?

Oct 9th, 2020
All members who have class cards and memberships will have access to our live zoom classes during this time until our studios in Toronto can safely reopen.

If you would prefer to suspend or cancel your membership, please complete this Google Form

Update August 22nd, 2020

If you do not feel comfortable returning to the studio, we invite you to continue to practice with us online. All memberships will remain on pause until Oct 1st.  All membership will reactivate as of October 1st, 2020 if we have not receive a further suspension request from you. As of now, we are only taking online reservations (no walk-ins) and offering limited amenities. Things may look a little different at the studio, but our community’s health and safety always come first. ⁣

We invite you to send us an email to ask@yogatree.ca if you have any questions regarding our re-opening. We can’t wait to practice with you all very soon.

March 15th, 2020
For those who are not ready return, we will continue to suspend all unlimited memberships for renewal until October 1st, giving you the peace of mind and time you need to return when you are comfortable.

Our studios have reopened on July 27th and class card expiry dates will be adjusted to reflect the closure time while memberships holders will have their memberships reactivated on Oct 1, 2020 unless we are notified prior to that date.

When Are the Studios Opening?

Update Nov 20th, 2020

With COVID-19 cases continue to be on the rise in our community, we have decided we will not be opening all our studios for in-studio classes until it is safe to do so. We encourage you to continue to prioritize your wellness by practicing with us from home via daily LIVE classes or anytime on our yoga on demand channel. 

March 15th, 2020

Existing students please read below:

Packages and memberships continue to stay suspended until we receive the notification that you would like to re-activate the pass or latest October 1, 2020

To reactivate your package/class cards, allow for 1-2 business days for processing before your class booking feature is activated for your account. Please Click Here to Activate Your Pass

Continue Practicing Yoga with Yoga Tree - 3 Options

We have three ways for members to stay connected during this difficult time:

1) Yoga Tree On-Demand – Access our library of yoga classes, yoga series and tutorials anytime at home. New classes are added weekly, practice at home anytime! Classes range from 15-50min in duration designed to fit anyone’s busy schedule.

Limited time 7-day free trial, $16/month afterward. Monthly subscription with no contracts.

Click Here

2) Online Live Zoom Classes – Classes are listed on our studio schedules, noted as Live Stream Classes. Over the Zoom video conference platform, students who choose to turn on their camera feeds you can receive alignment feedback during the class, practicing virtually as a group with other students and teacher. Unlimited Online Class membership $70/month, no contract auto-renew.

Buy Package

3) All Access Pass $150 – Have the flexibility to practice unlimited both in-studio and live stream.

Buy Package

Our Message to Members -Aug 7th

Update Nov 20th, 2020

With COVID-19 cases continue to be on the rise in our community, we have decided we will not be opening all our studios for in-studio classes until it is safe to do so. We encourage you to continue to prioritize your wellness by practicing with us from home via daily LIVE classes or anytime on our yoga on demand channel. 

Update August, 2020

If you do not feel comfortable returning to the studio, we invite you to continue to practice with us online. All memberships will remain on pause until Oct 1st.  All membership will reactivate as of October 1st, 2020 if we have not receive a further suspension request from you. As of now, we are only taking online reservations (no walk-ins) and offering limited amenities. Things may look a little different at the studio, but our community’s health and safety always come first. ⁣

We invite you to send us an email to ask@yogatree.ca if you have any questions regarding our re-opening. We can’t wait to practice with you all very soon.

What can be done for a monthly membership?

Oct 10, 2020
Thank you for your support. All members who have class cards and memberships will have access to our live zoom classes during this time until our studios in Toronto can safely reopen. If you have further questions, please send us a DM and the appropriate contact will be in touch. Thank you for your patience.

If you would prefer to suspend or cancel your membership, please complete this Google Form

March 15th, 2020
With the ongoing health concerns over CoVID-19, Yoga Tree will be providing complimentary holds for all of our members for the duration of our closure. For our monthly members, this hold will not count towards your 60-day allowance for the year.

We will automatically hold and suspend your membership to reflect the amount of time we are closed. Your billing date will also be pushed back to reflect this added suspension. We will send you an email to confirm that your membership has been put on hold in the days to follow.

If you would prefer to suspend or cancel your membership or extend your class card package during this closure, please send your suspension request to ask@yogatree.ca

Due to the high volume of emails, please allow us 48 hours to get back to your request.

Will Class Cards Be Extended?

All Class Card will be extended to reflect our closure.  Due to the volume of memberships, please let us know if it has not been adjusted for your account and we will happily extend the expiry date of your class card to reflect the studio’s closure.

The request can be done via email at ask@yogatree.ca

Due to the high volume of emails, please allow us 48 hours to get back to your request.

Mat Storage Options?

Oct 9th, 2020
If you would like to continue, all mat storage charges will be suspended which will push back the next billing date by 28 days, there’s no action on your end and we will do this automatically.

If you would like to cancel your mat storage instead and pick up your mat, please email ask@yogatree.ca to see if arrangements can be made.

 

March 15th, 2020

All five studios are now opened as of Friday, August 7th, you may call ahead of time to schedule a mat pick up. We will be extending complimentary mat storage for another two weeks from August 7th – August 21, 2020. If you would like to continue, there’s no action on your end and you will be charged on August 22nd, 2020. If you do not wish to continue, please come in to pick up your yoga mat.

Kindly note no charges were processed for your mat storage during our closure between March 16th-August 7th, 2020.

What has Yoga Tree done to improve air quality at the studio?

Over the past weeks, Yoga Tree has taken many efforts to ensure our studios is a safe space for teachers, staff, and students to come and also work in. We have taken appropriate measures to ensure the well being of our community.

Medical grade HyperHEPA air purifiers have been added to every studio room.

This includes:

Medical-Grade filter air purifiers have been added in each studio room to eliminate microscopic pollutants and bacteria. A combination of Sharp and IQ Air purifiers have been installed in each studio room.

About our Air Purifiers

Sharp Purifiers 

Sharp purifiers produces Plasmacluster® ions which disperse throughout the room, actively attacking germs, bacteria, viruses, mould and fungus, reaching more than conventional filter-based systems.

IQ Air Purifiers

IQ Air Purifiers uses proven Medical-Grade Air Filtration: 100x more effective than HEPA air purifiers. IQAir’s exclusive HyperHEPA filters stop ultrafine particles (down to 0.003 microns), stops the smallest particles that exist: 10x smaller than a virus.

What is Yoga Tree doing to help with the current situation?

Update Nov 20th, 2020

With COVID-19 cases continue to be on the rise in our community, we have decided we will not be opening all our studios for in-studio classes until it is safe to do so. We encourage you to continue to prioritize your wellness by practicing with us from home via daily LIVE classes or anytime on our yoga on demand channel. 

 

Update October 16th

As Toronto revert back to Phase 2, all studios are now closed in Toronto and York Region for 28 days. During the closure, members can practice with us online via zoom on a daily basis or practice with us on demand via yogatree.tv

 

Update: August 7th, 2020

As Toronto enters Phase 3, all studios are now open and available for online and in-studio booking.

 

Update: March 16th, 2020

Yoga Tree has been closely monitoring the situation since late January when the first case was reported in Toronto.

Over the past weeks, Yoga Tree has taken many efforts to ensure our studios is a safe space for teachers, staff, and students to come and also work in. We have taken appropriate measures to ensure the well being of our community. 

Medical grade HyperHEPA air purifiers have been added to every studio room. 

Our cleaning and disinfecting protocols have been increased significantly. We strive to disinfect and wipe down commonly used surfaces, including door handles and handrails. 

For the time being, we are eliminating the use of tokens, consent cards and props for our classes. 

Finally, we are reducing the class capacity to increase social distancing due to public health concerns and we will continue to monitor and act diligently to ensure the safety of everyone.  

After careful consideration and based on the government’s emphasis on social distancing, we will be closing all our studios until we can safely reopen. 

What about Class Capacity?

We have reduced class capacity to be mindful of the social distancing that is recommended.  The reduced class capacity will create more space between students. Please be sure to reserve a spot in advance for the class you wish to attend. 

Will there be hands-on adjustments in class?

There are no hands-on adjustments for the time being. Teachers will be using verbal adjustments to guide students.

What new cleaning procedures have been added for common areas, props and mats?

Increasing our cleaning protocols using products such as Benefect Botanical Spray, which has been found to be effective against viruses and kills over 99.9% of all germs.

Adding more Purell stands throughout our studios for your use. Your partnership in keeping our space safe is important, and you’re encouraged to use the anti-bacterial Benefect mat spray that is provided to wipe down yoga mats and props before and after you use them.

Rental mats will be disinfected with Benefect and a complementary towel will be provided to place over the towel.

We clean our props frequently as it is a shared item amongst our community. In fact, our pinewood yoga blocks also have natural antibacterial properties. However, due to growing public concerns, we are also encouraging propless classes to reduce the need to touch shared surfaces. Eye pillows usage will also be suspended until further notice. 

Floors will be constantly maintained and cleaned with Hydrogen Peroxide and Dettol Antiseptic Disinfectant Liquid which is a concentrated antiseptic solution.

More info regarding Benefect Botanical Disinfectant:

  • Kills Over 99.99% of Germs
  • Virucidal (HIV-1)
  • Bactericidal (Including MRSA)
  • Fungicidal, Tuberculocidal
  • Made From Plant Extracts
  • Pleasant Aromatherapeutic Vapors
  • No Synthetic Fragrances, Dyes or Bleach
  • No Cautions/Warnings on The Label or MSDS Sheets
  • No Rinse or Wipe Required
  • No Mixing Required

What happened to the use of tokens and adjustment consent cards?

We are reducing the amount of non essential communal items in the studio. Members will continue to sign in at the Front Desk and attend class as usual. Instructors will confer with Front Desk Advisors for attendance accuracy instead of tokens. 

Where are the tea cups? What happened to the complimentary tea or infused water?

In order to reduce the high volume of common areas, we have removed tea stations and infused water for the time being. We’ve also removed the tea cups to reduce the amount of communal items in the studio. We encourage our community to use their own personal water bottles. If you do not have a water bottle on hand, we have Flow Water available for purchase at the Front Desk. 

Am I okay to take a class at the studio?

Out of consideration to those in our community, we ask that you stay at home for at least two weeks after travelling. If you are experiencing any symptoms of fever, cough, or shortness of breath, or are for any reason concerned being out in public spaces, we suggest waiting 14 days before visiting the studio.

What can you do to help boost your immune system?

Boost your immune system. Now more than ever, it’s essential to prioritize our health and well-being and do all you can to boost your immune system so you’re as healthy as possible, in the event you encounter this virus. Research shows that sustaining healthy habits supports immunity and can help prepare our bodies to better fight and recover from illnesses, including coronavirus. These include:

  • Stick to a nutrient-dense, toxin-free diet, including known immune-supportive foods like garlic and ginger. Avoid foods that tend to weaken the immune system, such as sugar, refined grains, industrial vegetable oils, and processed and refined foods, as much as you can.
  • Get plenty of sleep, ideally seven to eight hours a night. This is your body’s time to perform preventive maintenance, which bolsters the immune system. Research shows that repeatedly short-changing sleep by even an hour or two can negatively affect immunity.
  • Get plenty of sunshine and supplemental vitamin D + K2. High levels of vitamin D have long been linked to lower rates of illness.
  • Consider taking additional vitamins, micronutrients, and supplements to support immunity, such as a high-quality multivitamin, magnesium, omega-3 fish oils, vitamin C, elderberry, and digestive enzymes. Probiotics and powdered greens have also been shown to support immune and gut health.
  • Get at least 20 minutes of low- to moderate-intensity exercise a day to prime the immune system. This movement results in the production of more white blood cells, which combat bacteria and viruses, and promotes improved circulation.
  • Wash your hands frequently, and for at least 20 seconds, with soap and water to protect yourself and others from germs.
  • Cover your mouth and nose when coughing or sneezing. Keep your hands away from your face, because germs routinely spread when a person touches something contaminated with germs, and then touches his or her eyes, nose, or mouth.
  • If you begin to develop cold- and flu-like symptoms or become ill, take care of yourself and minimize the spread to others by staying home. If you think you may have symptoms of coronavirus call your healthcare provider immediately.

LATEST COVID-19
UPDATE FOR MEMBERS

We care about your safety

WE CAN'T WAIT TO (SAFELY)
PRACTICE WITH YOU

FLOW SAFELY
  • Reduced Capacity – all studios to allow all students to practice safely
  • Use the Mat Markers to place your mat in class and give your fellow yogis space
  • No Walk-Ins Reserve your claass in advance online.
  • Limit your Time in the studio to 15 min before and after class Doors will be locked outside of that time
  • Follow the Floor Markers and directional signage from the lobby through the change rooms
  • Certain Amenities Temporarily Closed – Rental mats, towels, props, showers, tea station and lounge will temporarily not be available at this time.
  • Limit Your Belongings please limit and only bring essentials such as your yoga mat and props.
FLOW WITH EASE OF MIND
  • We will stringently sanitize all studio surfaces with hospital-grade EPA approved disinfectants and UV light
  • Air Purifiers and exhaust system in each studio room to improve air quality and circulation
  • We will thoroughly disinfect all studio rooms between every class with hospital grade disinfectants
  • Wash your hands, utilize provided disinfecting wipes and hand sanitizer
  • Face masks or face coverings must be worn in our studio under City of Toronto Byl Law 541.
    *The bylaw allows for the temporary removal of a mask or face covering while actively engaging in a fitness activity. This means you may only take off your face mask once you arrive on your designated mat space and socially distanced from other members. Face masks will be required for students until students are distanced on the yoga mat.
  • We will require daily temp and self-health checks for all team members.
FLOW CONTACT FREE
  • Bring your own mat and props – Rental mats and towels will not be available until further notice.
  • Contactless Sign In Check yourself in using your Yoga Tree’s app or scan card
  • Cashless Transaction Only prepay via our online store or self swipe credit card payment available as needed
  • We will only use verbal assists in class
  • Prop-Free Studio no props will be used until further notice Do your part and sanitize your mat before and after each class
FLOW MINDFULLY
  • If you aren’t feeling well, have a fever, cough, shortness of breath or symptoms of COVID-19, please do not attend classes for your wellbeing and that of your teachers and fellow yogis
  • If you have travelled, in the past 14 days please stay home until you have self-quarantined and without any symptoms of COVID-19.
  • If you have been tested positive for COVID-19 or have been in close contact with someone who has, we ask that you do not come to the studio for 14 days or until you’ve tested negative
  • We are so grateful for your help in keeping yourself and this community safe

JOIN OUR COMMUNITY

@yogatreestudios